Refund & Return Policy

Important Notice Before Return & Refund

Most of the products that you purchase on PandaBoo have a 3 Days Return & Refund Guarantee after the day of receipt.

To return & refund you must keep the product in clean & new condition. All original packaging of the product must be kept and any product tags must also be in their original state (i.e. no removal or disassembly). If there were any extra gifts or free promotional items together with the order, those must be returned together as well.

Products Not Accepted For Return & Refund

Below are some typical products not accepted for return & refund after the product has been delivered. If you can¡¯t find your product listed below or are not sure if your product falls under this policy, then please contact us.

Customized Products - e.g. personalized products, design service, etc.

Fresh Products - e.g. green plants, flowers, seafood, meat, fresh fruit, etc.

Virtual Products - e.g. software, digital video, etc.

Books - e.g. magazines, books, newspapers, etc.

Services - e.g. home cleaning service, translation service, etc.

Private Products - e.g. tooth brush, underwear, etc.

Activated Electronics - e.g. mobile phones, laptops, office supplies, etc. (once activated)

Special Products - e.g. products specially marked by seller as "can't be returned & refunded".

Return & Refund for Super Mall Products

For products that you purchased in Super Mall you get 3 days for a free return & refund after the day of receipt.

Below is the return & refund procedure:

1st Step - Contact us to declare the return & refund request.

2nd Step - We will check the request and give the approval.

3rd Step - We will contact a courier to come to your address to pick up the package.

4th Step - Once the supplier receives the package, we will issue you a full refund.

Exchange for Super Mall Products

For products that you purchased in Super Mall you get 3 days for a free exchange after the day of receipt.

Below is the products exchange procedure:

1st Step - Contact us to declare the product exchange request.

2nd Step - We will check the request and give the approval.

3rd Step - We will arrange a courier to deliver the new product to your place for an exchange.

Return & Refund for Marketplace Products

For products that you purchased in Marketplace you usually get 3 days to return & refund after the day of receipt.

Below is the return & refunds procedure:

1st Step - Contact us to declare the return & refund request.

2nd Step - We will check the request, then give the approval and provide you a return address.

3rd Step - Ship the package at your cost to the address provided. OR We can arrange a courier to pick up the package from your address and the associated cost will be paid by you.

4th Step - Once the supplier receives the package, we will issue you a full refund of the product.

Product Exchange for Marketplace Products

For exchange of a marketplace product you can just return & refund the current product. In the meantime, please buy a new/correct one from PandaBoo.

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