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Receiving your package from a self-serve locker

Receiving your package from a self-serve locker is becoming more popular in China.

A courier might leave the package in a self-serve locker, which can usually be found near your delivery address.

There are several different self-serve lockers in China. The below pictures are some typical self-serve lockers in China.

Hive Box

CAI NIAO Locker

JD Locker

Sposter / China Post locker

The courier will leave your package in the locker and send you a phone message or a WeChat Official Account notice with a pick-up code, so you can pick it up at your earliest convenience.

Hive Box is the most common used self-serve locker in China.

Take Hive Box as an example, let's show you how to receive a package from a self-serve locker.

Before you pick up the package from Hive Box, please open you WeChat to scan the below QR code and click on "Follow" to follow Hive Box's Official Account.

Now let's follow the below steps to register your mobile phone number with Hive Box.

Step 1 Please click the link Hive Box Official Account send you as the below picture shown.

Step 2 Input your mobile phone number and click the green button to get the verification code.

Step 3 You will receive a verification code by text message. Input the verification to complete the registration of your Hive Box account.

How will I be notified my package has been delivered to a Hive Box?

Once your package has been delivered to the Hive Box, you will receive a text message & WeChat notification. Both of the messages will notify you with a pickup code which will be used to pick up your package.

You can also check the pickup code for your package by searching package on Hive Box Official Account. Please follow the below steps.

If you have any difficulty to locate the Hive Box locker, please contact us via Live Chat or WeChat.

How do I get my package out of a Hive Box?

There are two main ways to get your package out of the HIVE BOX.

1. Scan the QR Code
2. Manually Enter the Pickup Code

To Scan the QR Code, please follow the below steps:

Step 1 - Go to the front page of the locker as the below picture shown. Then please touch the orange box.

Step 2 - Open your WeChat and scan the QR code on the screen.

Step 3 - Congratulations! You have just successfully opened a Hive Box locker! Now you can pick up your package.

To Manually Enter in the Pickup Code, please follow the below steps:

Step 1 - Go to the front page of the locker as the below picture shown. Then please touch the orange box.

Step 2 - Enter the Pickup Code that you received and click on the orange button.

Step 3 - Congratulations! You have just successfully opened a Hive Box locker! Now you can pick up your package.

How to get an overtime package from Hive Box

If the package has been kept in the Hive Box locker for over 18 hours, the Hive Box system will charge an overtime storage fee. After 18 hours, Each 12 hours afterward will cost ¥0.5. The total overtime fee won't exceed ¥3.

The best way to avoid the overtime fee is to pick up your package as soon as possible!

If you could not pick up your package in time, please follow the below steps to get your package.

If you have followed the Hive Box WeChat Official Account, you can pay the overtime fee in advance on WeChat, then follow the above steps of "How do I get my package out of a Hive Box?" to get your package.

Or you can pay the overtime fee at the same time when you are picking up package from the Hive Box locker.

Step 1 - Go to the front page of the locker as the below picture shown. Then please touch the orange box.

Step 2 - Enter the Pickup Code that you received or scan the QR code with your WeChat, then click on the orange button

Step 3 - Click the below button to pay the overtime fee. You can also buy the Hive Box Membership to avoid the overtime fee based on your requirement.

Step 4 - Scan the left QR code with WeChat or Alipay to finish the payment.

Step 5 - Congratulations! You have just successfully opened a Hive Box locker! Now you can pick up your package.

Scan the QR Code to pick up multiple packages

Sometimes, you will have more than one packages in the locker for pickup. When you scan the QR code to pick up the packages, you will see a package list on the screen, you can select one by one to open the lockers and collect the packages.

Need more help?

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