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Receiving your package from a package centre

"Package Centers" are communal drop-off locations where the courier can leave your package until you are able to pick it up. The package centre could be any of the following: The front desk of your company or your apartment building, guardhouse, mail room, the super market downstairs, or even the management office in your compound.

Once the package has been left at a package center, you will receive a phone message from the courier advising where the package has been delivered. Once you received this notification you can pick up your package at your earliest convenience.

Note: The message will be in Chinese. You can use the translation software on your phone to translate the message; or you can contact us on Live Chat or WeChat and we will help you to understand what it is saying.

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