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Order Status & Product Status

After logging into your PandaBoo account, you can check your order history from the PandaBoo Official Account on WeChat, or from the PandaBoo home page Account to check your orders.

On your order history page you will be able to see your orders sorted by Order ID, Status, Date Added, etc..(Drag the scroll bar from left to right to review). You can click on the "Order ID" or view icon for each order to review order information in detail.

After the order is placed, you can check your order status and product status from your order history.

Order status is displayed on the order history page beside the order ID. Please refer to the below terms for an explanation of each status.

Paid & Processing - The order has been successfully paid for and your order is being processed.

Shipped - All the products in the order have been successfully delivered.

Awaiting your payment - The order has not been paid for yet. Please note: If you paid for your order via PayPal, please allow some time for the pending payment to be processed.

Preparing Quote - The quote will be sent or has sent to your email, the order has not been paid for yet. If you chose “Get Quotes by Email” as payment method, we will send quote emails to your email.

Canceled - The order has been canceled.

Product Status Is displayed on the order information page and is listed under each item that you order. Please refer to the below terms for explanation of each status.

Pending - The product hasn"t been sourced yet, and it will be handled soon.

Supplier Prepare Shipment - The product has been sourced and it will be shipped by the supplier soon.

Shipment Collection - Your package has been collected by the carrier and is ready for shipment.

In Transit - Your package is in-transit.

Out For Delivery – You package has arrived at its final destination and will soon be delivered to you.

Delivered - The package has been successfully delivered to you.

Sometimes, the product status may be abnormal, such as Delivery Delayed or Rejected. In that case, you can contact us on Live Chat or WeChat. Our team will follow up for the issue.

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