FAQ

When will I receive my Package?

- A supplier will normally ship out your order within 24 to 72 hours from when the order was placed, and most of the time you will receive your package(s) within 2 to 5 days.  For items purchased from the SUPER MALL you will usually get next day delivery. Your PandaBoo WeChat account will send you notifications for all of your shipment updates so you can keep track of where your order is. Alternatively you can also track your orders  status, and see the shipping details on your order page. Click the link below to find out more details. https://www.pandaboo.cn/how-to-track-my-order

What is SUPER MALL?

- SUPER MALL - All Products are shipped directly from a licensed manufacturer. The advantage of purchasing goods from the SUPER MALL is that it has a super fast delivery service, and a super convenient return & exchange policy.

What is MARKETPLACE?

- MARKETPLACE - All Products are sourced from various sellers; such as a retail store, a distributor, or 3rd party etc. The advantage of purchasing goods from the MARKETPLACE is it has a wide range products to choose from, and you can find anything you need

What is SELECTED SUPPLIERS from the MARKETPLACE?

- SELECTED SUPPLIERS from the MARKETPLACE - A selected supplier from the market place, is a supplier that is an official distributor that sells products.The advantage is, you will be getting a quality guaranteed product and after-sales service direct from the official manufacturer.

What is Import TAX?

- PandaBoo has a various and large product range for our customers to choose from, which means we have suppliers abroad who sell imported products. Most of our suppliers have already covered import taxes in the price of the product, however some suppliers do not. For these exceptions you will be required to pay a 12% Import Tax on your order value.

Why can't I search for a product by image? 

- This feature is only available for PC, and mobile browsers.You can visit https://www.pandaboo.cn/finding-products to learn how to search for a product by image.

What are "Unread Messages"?

- WeChat protects all of its users from harassment. If you haven't used or texted us with your official PandaBoo account for 48 hours, then WeChat will block all messages that we send out to you. In this situation, if we would like to contact you then you will receive a notification for "Unread Messages". Click here to see how you can receive your "Unread Messages".

I paid for my order using "Pay with Wechat". Why can't I find the payment & refund records in "Your Transactions"?

- For this method of payment you can view your payment & refund information on your WeChat account not in "Your Transactions".

I paid for my order using "AliPay". Why can't I find the payment & refund records in "Your Transactions"?

- For this method of payment you can view your payment & refund information on your AliPay account not in "Your Transactions".

I paid for my order using "Pay with PayPal". Why can't I find the payment & refund records in "Your Transactions"?

- For this method of payment you can view your payment record information on your PayPal account, and you can see refund records in "Your Transactions".

I paid for my order using "Pay with Wallet". Where can I see the payment & refund records?

- For this method of payment you can find the payment & refund records in "Your Transactions". Click here to see an example of what it looks like.

Back to Help Center